Hotel Caracol Plaza

This is a very nice property that needs lots of maintenance. The pool area was descent, the water was a little dirty, the lounge chairs were dirty didn’t even want to lay on them. The bar area was also a little dirty, the bathrooms were leaking water from the toilet and the mirrors were very stained. Our room was very spacious and clean. Beds were ok, nice abundant water in the shower, there was no tv channels but 4 asked reception and they said they were installing cable and the process was not complete so we couldn’t see anything else, our curtain was torn and lots of light came in the room at night when sleeping. The ocean view was beautiful, the staff were ok and there was plenty of parking on the property.

The hotel was fine; nothing superb but fine. Everything worked out pretty well, everything as presented in the photos and the information provided. It met my expectations. The view is beautiful, therefore the location might require a power-walk. But it wasn’t so bad, and definitely worth it if you don’t want to be in the noisy part of town.

The original room allocated was poor in terms of standard of decor, no hot water and a faulty and insecure bathroom window. We were moved after making a complaint and the revised room was far better. The property was reasonably well situated about a 15 minute walk from the beach and the town / shops. The staff were all friendly and helpful particularly the restaurant / breakfast staff. The swimming pool and gym were used and were very good.

Good plumbing! Elevators worked

Location only